Emergency & Crisis

About the Department

Emergency and Crisis Services coordinate available services for persons suffering from acute, life threatening behavioral circumstances and are available 24 hours a day.

A mental health crisis is defined as an immediate stress-producing situation, which causes acute problems of disturbed thought, mood or social relationships requiring immediate intervention.

If you feel that you, a family member, or someone you know is experiencing a mental health crisis please call:
The Washington County Crisis Line
24 hours a day, 7 days a week, 365 days a year

For more information, please call 724-228-6832.

Crisis Services

Our Emergency and Crisis Services’ Crisis Line, 877-225-3567 is a 24-hour emergency mental health service provided by the Washington County BHDS through a contracted provider. Crisis Line staff provide supportive counseling, outreach, assessment, and referral information to individuals experiencing an emotional crisis or difficulty in coping with an emotional crisis or a behavioral problem.

Emergency and Crisis Services provide telephone, walk-in, and mobile services.These are all available 24 hours a day through our contracted entity,Southwestern Pennsylvania Human Services (SPHS).

Telephone Crisis services consist of telephone crisis counseling, consultation, and referral for individuals who exhibit emotional distress, accompanied by acute problems of mood and thought disturbance.

Walk- in Crisis services are face-to-face contacts with individuals in crisis or with individuals seeking help for persons in crisis. Services include assessment, information and referral, crisis counseling, crisis resolution, and accessing community resources.

Mobile Crisis services are individually and team delivered crisis intervention services that are provided at a community site where the crisis is occurring or a place where a person in crisis is located, such as the person's home or school. Mobile Crisis services include assessment, counseling, crisis resolution, referral, and follow-up.

Crisis staff works to provide immediate responses to a mental health emergency by:
  • De-escalating and supporting an individual or family in a crisis
  • Serve as a liaison for state and local police, emergency departments, mental health facilities, programs, and providers
  • Provide risk assessments and psychosocial assessment
  • Provide brief follow-up and support to individuals and families after a crisis
  • Provide information and referrals to individuals and families
  • Identify alternatives to hospitalization when possible, and assist with facilitation of voluntary or involuntary hospitalization when appropriate
  • Provide consultation and mental health training to community agencies